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We get asked a lot of questions every day. These are some of the questions we hear the most.

FREQUENTLY ASKED QUESTIONS

What are your set up charges?

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On all wholesale orders, we do NOT charge set-up fees of any kind. Our pricing is inclusive with no hidden costs.

Do you have a minimum order size?

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Although we do not have a minimum order size, we put a priority on our wholesale customers. Any order over 24 units is treated as a wholesale order.

Can I bring in my own clothing for you to print?

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We will only print on supplied items under some circumstances. Screen printing and embroidery are complex printing methods and mistakes do occur. For this reason, we will only print on items we have access to via our distribution channels.

I need an order right away, can you help?

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We can certainly handle rush orders. A rush order fee will apply, and clothing choices and colours are limited to what we have in stock. Rush orders can be turned around in under 24 hours.

Can I change the colour of my graphic between garments?

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We do ask that ink colours stay the same across a full print job. If colours do need to be altered, there is a colour change fee of 10$ per change.

What is the easiest way to start an order?

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The easiest and quickest way to start your order is to email us directly - brantfordapparel@gmail.com. Please include your graphics, shirt styles and quantities you need, and we can get started.

Can you match the colours in our brand?

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Yes we can! We offer colour matching for our prints. All we need is your PANTONE CS number and we can get started. Please note that colour matching does add additional steps to an order and turnaround time will be reflected.

What is the largest print I can put on a shirt?

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The largest imprint size we offer is roughly 16" x 16" and is offered as a screen print.

What is your policy on refunds?

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Unfortunately we do NOT offer refunds on custom ordered products. If there is an issue with your order, there are many other options to make sure you are completely satisfied and we will work hard to ensure you are.

Do you have samples for me to see in person?

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Yes we do! We carry a variety of sample products for you to come see to make sure you're happy with the garment quality. Just ask us and we can book an appointment.

OUR EQUIPMENT & RESOURCES

We are proud to use top-of-the-line industrial equipment, with regular maintenance and quality checks.

SHOBA INDUSTRIES

6 colour / 6 station, locally manufactured press.

Meeting Area

Comfortable space to discuss your branding needs.

tajima embroidery

Top brand in the embroidery industry.

top design software

Above industry standards in hardware and software.

M&R Economax D

High efficiency industrial dryer.

Let us know if you have something else on your mind.

hi, how can we help you today?

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